Refund policy

Returns & Refunds Policy

At Feed Pets UK Ltd, we want you to be happy with the products and services you receive. If there is a problem with your order, please contact us and we will do our best to help.

How to Return a Product

If you would like to return a product, please contact us first at feedpetsuk@gmail.com with the following information:

Your full name
Your order number
The product(s) you wish to return
The reason for the return

We will then confirm where and how to return the item(s).

Please do not send products back to us without contacting us first, as this may delay the processing of your return.

Return Conditions

We can accept returns within 14 days of delivery.

To be eligible for a refund, returned products must be:

Unused and undamaged
In their original packaging
In a resaleable condition
Accompanied by proof of purchase, such as an order confirmation, dispatch note or receipt

We are unable to accept returns for products that have been opened or partly used, unless the product is faulty, damaged or was incorrectly supplied.

We recommend returning items using a tracked or recorded delivery service, as we cannot accept responsibility for returns that are lost in transit.

Refunds

Once we receive your returned product and have checked its condition, we will process your refund.

Refunds are normally issued within 2–5 working days of the returned item being received and checked. The refund will be made to the original payment method used for the purchase.

Please note that it may take an additional few working days for the refund to appear on your bank, credit card or PayPal statement, depending on the payment provider.

If you have not received your refund after this time, please contact your bank or PayPal provider first, as the refund may already have been issued by us.

Sale and Clearance Items

Sale and clearance items may be returned within 7 days of purchase, provided they are unused, undamaged and in their original packaging.

These products are often discounted because their best-before date is approaching or has passed, or because of minor cosmetic damage. Any relevant best-before dates or product damage will be clearly stated on the product listing.

Your statutory rights are not affected.

Damaged, Faulty or Incorrect Items

If your product arrives damaged, faulty or is not as described, please contact us as soon as possible at feedpetsuk@gmail.com with your order number and, where possible, photographs of the item and its packaging.

We will assess the issue and arrange a suitable resolution, which may include a replacement, repair or refund, in line with your statutory rights.

You will not be asked to pay return postage for faulty, damaged or incorrectly supplied items.

Failed or Refused Deliveries

If an order is returned to us because it could not be delivered — for example, because no one was available to accept it and no alternative delivery arrangements were made — we will refund the cost of the products, minus the original delivery charge.

If delivery is refused, or an incorrect delivery address was provided by the customer, we will refund the cost of the products minus: