Delivery Information

Please note: delivery estimates are calculated from the date of dispatch, not the date you place your order.

All delivery estimates are subject to stock availability and to your completed order and payment being received before 2:00pm. Orders placed after 2:00pm will normally be processed on the next working day.

Our usual dispatch days are Monday to Saturday, unless otherwise stated. During promotional events, special occasions, shows or busy periods, dispatch times may vary. Any changes will be clearly explained in the relevant promotion or announcement.

If we expect your order to be delayed, we will contact you by email, phone or text message as soon as possible after receiving your order.

Delivery Methods

We use a “drop off at the nearest location” Royal Mail service where available, as this helps ensure parcels are delivered as quickly and efficiently as possible.

All orders are dispatched using Royal Mail Tracked 24 or Royal Mail Tracked 48, unless a different delivery option has been selected/is available at checkout.

Local Reading Delivery

We offer free next-day local delivery in Reading on orders over £15.

Local Reading deliveries are made by appointment only. After placing your order, please contact us via Messenger or WhatsApp to arrange a convenient and safe drop-off time.

Standard UK Delivery

For standard delivery, orders are normally delivered within 3–5 business days from the date of dispatch, excluding Bank Holidays.

Your order confirmation email will include the expected delivery date where possible. Please check this email for full details.

Express and Next-Day Delivery

Express delivery normally takes 1–2 working days from the date of dispatch.

Next-day delivery is not guaranteed unless specifically arranged for local Reading deliveries.

Delivery Issues

Our couriers have a very high success rate, but occasional delays or delivery issues can happen.

If a delivery is delayed due to an issue outside our reasonable control, we will help you contact the courier and work with you to resolve the issue where possible. However, we cannot accept liability for losses caused by courier delays, failed delivery attempts or circumstances beyond our reasonable control.

Your statutory rights are not affected.